Order Tracking
Want to check on your AERIOQ Heating & Cooling order? Here's how.
How to Track Your Order
- Check your email — when your order ships, the official store sends a confirmation with your order details and tracking information.
- Use the tracking link or number in that email to see your delivery status with the carrier.
- Can't find the email? Check your spam/promotions folder, then contact support with your order number.
Shipping, Guarantee & Warranty
- Orders are processed and shipped by the official AERIOQ store; delivery times vary by location and carrier.
- Free shipping is typically included on 3-pack and 4-pack bundles. 1-unit and 2-pack shipping — confirm at checkout.
- 30-Day Money-Back Guarantee: contact support FIRST before shipping anything back, keep original packaging, and cover return shipping (non-refundable). Refund typically processes after receipt and inspection.
- Warranty beyond the 30-day guarantee: not clearly stated in vendor materials — verify at your checkout.
- Note your order date carefully — the 30-day window runs from purchase or delivery (verify at checkout).
- The guarantee covers voltage issues. If your shipped unit doesn't work on standard US outlets (220V mismatch), that is a valid return reason within the 30-day window.
Multi-Domain Purchase Notice
AERIOQ is sold across multiple lookalike domains (theaerioq.com, en-aerioq.com, and others). To keep your guarantee valid, buy only through the officially-vetted affiliate checkout. If you purchased from a marketplace or an unfamiliar domain, your guarantee coverage may be limited or absent.
⚡ Voltage Reminder Upon Arrival
- Check the box/manual for stated operating voltage.
- If it says "220V only," do NOT plug directly into a US 120V outlet — use a step-up voltage converter rated for the unit's wattage, or return within 30 days.
- If it says "120V-compatible" or "100–240V universal," you can plug in normally.
- When in doubt, contact vendor support before plugging in.
Need Help?
Because we're an independent review site, your order, shipping, refunds, and warranty are managed by the official store where you purchased. For order status or refunds, contact their support with your order number.